SHIPPING EXPECTATIONS

To maintain transparency and set clear expectations, we’ve provided a detailed breakdown of our product processing and shipping procedures. This will help ensure our customers have a realistic understanding of what to expect when placing an order.

ORDER CONFIRMATION EMAIL
Once your order is placed, you will receive an automated confirmation email containing your order number. To ensure you receive all updates related to your order, please verify that the email address entered at checkout is correct. If you don’t see the confirmation email in your inbox, be sure to check your spam folder. If it’s not there, please reach out to our customer support team at ask@herbalbeautyrx.com and we’ll manually resend your confirmation.

For orders placed via Instagram or Facebook, please note that all updates will be provided through their respective platforms, as they function as third-party services. For any order-related inquiries or updates, don’t hesitate to contact our customer support team at ask@herbalbeautyrx.com

ORDER PROCESSING
All orders are processed and scheduled for shipment within 3–7 business days from the date of purchase. 

Please note that " business days" refer to our standard operating days, which are Monday through Friday. The estimated 3–7 business day timeframe does not include weekends or holidays.

PROCESSING TIME AND SHIPPING TIME

Processing time and shipping time are distinct and separate stages of your order fulfillment.

- Processing Time, refers to the time it takes for us to prepare your order for shipment. This includes tasks like handling, packaging, and performing quality checks.
  
- Shipping Time, refers to the time it takes for the carrier to deliver your order to your address after it has been shipped.

SHIPPING CARRIERS

Please ensure you provide a physical residential address during checkout to prevent shipping delays.  so we kindly ask that you avoid using P.O. Box addresses for Hair Butter, and Hair grease orders.

SHIPPING RATES

Shipping rates are determined by USPS, and we do not have control over them. Shipping costs depend on various factors, such as:
- Package size and weight
- Travel distance
- Time sensitivity, especially for perishable items

TRACKING NUMBERS

Tracking numbers are generated when your shipping label is created, which happens within the 3–7 business day processing period. Once the label is printed, the tracking number will be sent to the email address you provided during checkout.

- If you placed your order via Instagram or Facebook, or Amazon, Or Walmart please note that tracking information will be provided through those platforms as they function as third-party services. 

For any issues obtaining your tracking number, please contact our customer support team at ask@herbalbeautyrx.com

Please be aware that third-party apps such as Shop or Route are not directly managed by us. We recommend tracking your order directly through herbalbeautyrx or the respective shipping carrier for the most accurate and up-to-date information.

HOLIDAYS & MAJOR SALES DISCLAIMER

Please be aware that during high-volume holidays and major sales events such as "Labor Day" , " Black Friday", "Cyber Monday", "Juneteenth", "the Fourth of July", or other large sales periods, there may be slight shipping delays. We kindly ask that you allow an additional 2-3 business days beyond our usual processing timeframe of 3-7 business days

We appreciate your understanding and patience as we work diligently to deliver fresh, high-quality products to you. Thank you for your continued support!